At rh365, your privacy is not an afterthought — it's built into everything we do. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the rights you have over your information as a player on the rh365 platform.
Six core commitments that define how we handle your data.
rh365 processes all personal data in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations of the National Privacy Commission (NPC).
rh365 does not sell, rent, or trade your personal information to any third party for marketing purposes. Your data belongs to you — full stop.
All data transmitted between your device and rh365 is protected by industry-standard TLS encryption. Sensitive data at rest is stored using AES-256 encryption protocols.
Under the Philippine DPA, you have the right to access, correct, delete, and port your personal data. rh365 provides clear channels to exercise all of these rights.
rh365 uses cookies only for essential platform functionality, security, and analytics. We do not use third-party advertising cookies or cross-site tracking technologies.
You can opt out of rh365 marketing communications at any time via your account settings or by contacting our support team. Opting out will not affect your ability to use the Platform.
SUMMARY: rh365 ("we," "us," "our") operates the online gaming platform at rh365.one. This Privacy Policy describes how rh365 collects, uses, stores, and protects the personal information of players and visitors ("you," "your") in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. By using the rh365 Platform, you consent to the practices described in this Policy.
1.1 rh365 is committed to protecting the privacy and security of your personal information. We understand that Filipino players trust us with sensitive data, and we take that responsibility seriously — not just because the law requires it, but because it's the right thing to do.
1.2 This Privacy Policy applies to all personal data collected through the rh365 website at rh365.one, our mobile-optimized platform, customer support channels, and any other rh365 service or communication.
1.3 rh365 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act and this Policy. Contact details for the DPO are provided in Section 14.
1.4 This Policy should be read alongside the rh365 Terms & Conditions, which govern your use of the Platform generally.
2.1 rh365 collects the following categories of personal data:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number, selfie/photo for KYC | Account registration, age verification, KYC compliance |
| Contact Data | Email address, mobile number, home address | Account communications, support, verification |
| Financial Data | GCash number, Maya account, bank account details, transaction history | Processing deposits and withdrawals, AML compliance |
| Gaming Data | Game history, bet amounts, win/loss records, session duration | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser, operating system, cookies | Security, fraud prevention, platform optimization |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support, quality assurance, dispute resolution |
2.2 rh365 does not collect sensitive personal information (as defined under the Philippine DPA) beyond what is strictly necessary for KYC verification and regulatory compliance.
3.1 rh365 collects personal data through the following means:
3.2 rh365 will always inform you at the point of collection what data is being collected and for what purpose, in accordance with the Philippine DPA's transparency requirements.
4.1 rh365 uses your personal data for the following purposes:
4.2 rh365 will not use your personal data for any purpose incompatible with those listed above without first obtaining your consent or as otherwise permitted by the Philippine DPA.
5.1 rh365 processes your personal data on the following legal bases under the Philippine Data Privacy Act:
6.1 rh365 does not sell, rent, or trade your personal data to third parties for commercial purposes. We may share your data only in the following circumstances:
6.2 Where rh365 shares data with third-party service providers, we require those providers to process your data only on our instructions and in accordance with the Philippine DPA. We do not permit our service providers to use your data for their own purposes.
6.3 rh365 does not transfer your personal data outside the Philippines except where necessary for payment processing or KYC verification, and only to recipients that provide an adequate level of data protection as required by the NPC.
7.1 rh365 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | AML legal obligation (AMLA) |
| Financial Transaction Data | 10 years from transaction date | Philippine tax and AML regulations |
| Gaming History | 5 years from date of activity | PAGCOR regulatory requirements |
| Support Communications | 3 years from last interaction | Dispute resolution, legitimate interests |
| Marketing Preferences | Until consent is withdrawn | Consent |
| Technical / Log Data | 12 months | Security, fraud prevention |
7.2 When your personal data is no longer required, rh365 will securely delete or anonymize it in accordance with industry best practices and NPC guidelines.
8.1 rh365 uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us deliver a better, more secure gaming experience.
8.2 rh365 uses the following types of cookies:
8.3 rh365 does not use third-party advertising cookies, cross-site tracking pixels, or behavioral profiling technologies for advertising purposes.
8.4 You can manage cookie preferences through your browser settings. Please note that disabling essential cookies may impair your ability to use certain features of the rh365 Platform, including the rh365 Login function.
9.1 rh365 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:
9.2 Data Breach Response. In the event of a personal data breach that poses a real risk of serious harm to affected players, rh365 will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Philippine DPA.
9.3 While rh365 takes all reasonable steps to protect your data, no system is completely immune to security risks. You are encouraged to use a strong, unique password for your rh365 account and to enable two-factor authentication for additional protection.
10.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by rh365:
10.2 To exercise any of these rights, please contact the rh365 Data Protection Officer using the details in Section 14. rh365 will respond to all verified requests within fifteen (15) business days, as required by the Philippine DPA.
10.3 If you believe rh365 has not handled your personal data in accordance with the Philippine DPA, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
🔞 rh365 is strictly for players aged 21 and above.
rh365 does not knowingly collect personal data from persons under 21 years of age. If we discover that a minor has registered an account, we will immediately close the account and delete all associated personal data.
11.1 The rh365 Platform is not directed at, and is not intended for use by, persons under 21 years of age. rh365 employs age verification procedures during registration to enforce this requirement in accordance with Philippine gaming regulations.
11.2 If you are a parent or guardian and believe your child has provided personal data to rh365, please contact our Data Protection Officer immediately using the details in Section 14. rh365 will take prompt action to investigate and, where confirmed, delete the data and close the account.
12.1 The rh365 Platform may contain links to third-party websites or services for informational purposes. rh365 is not responsible for the privacy practices of any third-party website and this Privacy Policy does not apply to those sites.
12.2 rh365 recommends that you review the privacy policy of any third-party website you visit. The inclusion of a link on the rh365 Platform does not constitute an endorsement of that website's privacy practices.
13.1 rh365 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable Philippine law, or NPC guidance. The updated Policy will be published on this page with a revised effective date.
13.2 Where changes are material, rh365 will notify registered players via email or in-platform notification at least fourteen (14) days before the changes take effect. Your continued use of the rh365 Platform after the effective date of the revised Policy constitutes your acceptance of the updated terms.
13.3 rh365 encourages you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
14.1 If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by rh365, please contact our Data Protection Officer:
rh365 Data Protection Officer
Platform: rh365.one
Email: [email protected]
Live Chat: Available 24/7 via the rh365 Platform after rh365 Login
rh365 aims to acknowledge all privacy-related inquiries within two (2) business days and to provide a substantive response within fifteen (15) business days as required by the Philippine DPA.
14.2 You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.
rh365 combines world-class gaming with Philippine-grade data protection. Your personal information stays private, your transactions stay secure, and your gaming experience stays exceptional.
21+ only · Play responsibly · Gambling is addictive. Know when to stop.